FAQ

No, we do not currently ship internationally. Delivery times vary depending on the destination. During checkout, delivery options and costs will be displayed.

Shipping is free.

To place an order, simply browse our catalog, select the frame of your choice, add it to your cart, and follow the payment steps. You will receive an email confirmation once your order is placed. To ensure that your order has been registered, simply click on "My Account" in the "My Purchases/My Orders" section and verify that your order has been recorded.

Orders are generally processed within 24 to 48 hours. Depending on demand, processing may take a bit longer, but we will keep you informed by email.

Once your order is shipped, you will receive an email with a tracking number and a link to track the delivery in real-time on the carrier's website. However, sometimes a typo in your email address can prevent the successful delivery of our email.

We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal. All transactions are secured through our online payment system.

If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

No, we do not currently offer gift cards.

If your frame arrives damaged, please contact us immediately with photos of the item and packaging. We will send you a replacement frame or offer a refund, according to your preference. We strongly recommend that upon receiving your package, you carefully inspect the general condition of the package (inside and outside) in the presence of the delivery person. If there is any issue, do not accept the package and contact our Customer Service via our email address at contact@woody-games.com.

If you are not satisfied with your purchase, you can return the undamaged frame within 14 days of receipt for an exchange or a full refund. Please refer to our return policy for more details. Only items returned in their entirety, in their original, complete, and intact packaging, and in perfect resale condition will be accepted.

Our customer service is available via email at contact@woody-games.com, and we will respond as quickly as possible.

If you have questions, feel free to contact us through our online form or via email. We will be happy to help you make the right choice for your décor.

We use poplar wood for our frames. Each wood type is selected for its durability, natural beauty, and ability to complement various décor styles.

To care for your wooden frames, use a soft, dry cloth to remove dust. Avoid harsh chemicals that could damage the wood finish. Regular maintenance will help preserve the beauty of your frame.