1. Processing times for shipments
All orders are processed within 5-7 business days (excluding weekends and holidays) after the order is placed. Please note that during periods of high volume, processing time may take longer than usual.
2. Shipping methods and delivery time
Standard delivery: 5 to 7 business days. Please note that depending the location of the delivery, it may take longer than usual.
3. Costs
The shipping costs for your order will be calculated and displayed during checkout.
4. Order tracking
Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the carrier’s website.
5. Damaged or lost items
If you receive a damaged item or if your order is lost during transit, please contact us. We will work with you to resolve the issue as quickly as possible, which may include a refund or replacement.
6. Customs and import taxes
Please note that customers may be responsible for customs or import taxes that may apply to international orders